Community Operations
Building moderation
systems that scale
3 years operating Discord, Telegram, and X communities at OverProtocol. Promoted three times. Now looking for my next challenge.
Core Strengths
What You Get
I help teams keep communities safe, responsive, and trusted — and keep the bridge between stakeholders and the development house strong.
Trust & Stakeholder Alignment
Clear updates, expectation-setting, and structured escalation between community and leadership.
Safety & Policy Enforcement
Consistent moderation actions, transparent standards, and calm conflict handling.
Support Operations
Faster responses, better triage, and repeatable playbooks for community inquiries.
Moderator Leadership
Onboarding, task assignment, and quality control across shifts and platforms.
Escalation Systems
Tiered escalation protocols ensuring critical issues reach the right people fast.
Documentation & Guides
Built internal guides with MOD team to streamline support processes and maintain consistency.
Impact Metrics
Measurable Results
Senior-level moderation leadership across Discord, Telegram, and X. Proven high-intensity coverage, measurable support efficiency improvements, and experience owning KPIs, reports, and tooling.
Moderation Experience
May 2023 to Apr 2026 across multiple roles
Response Efficiency
Improved response time for OverScape/OverFlex community support
Platforms Managed
Discord, Telegram, and X with cross-platform coordination
Hours Daily Coverage
Peak operational availability during high-demand periods
Leadership Progression
Moderator → Head Moderator → Jr. Community Manager
KPI Ownership
Report management, tooling oversight (Mee6, Statbot)
Community size, member counts, event attendance, or engagement rate specifics available on request (Discord insights, Statbot exports, campaign reports).
Experience
3 years building community systems
Community Moderator
Creditcoin
Community moderation across Discord, Telegram
- Managed community support and moderation during active ecosystem growth
- Reduced spam and scam-related activities through proactive monitoring
- Assisted users with inquiries, escalation handling, and issue coordination
- Maintained a secure, responsive, and organized community environment
Community Moderator
Korea BUIDL Week 2026
Participant support, moderation, event coordination
- Moderated community channels during Korea BUIDL Week 2026
- Provided real time participant support and escalation coordination
- Reduced spam/scam related activities during high traffic event periods
- Maintained structured communication and a professional event environment
Jr. Community Manager
OverProtocol
Team leadership across Discord, Telegram, X
- Owned end-to-end community operations for active product launches
- Built escalation workflows that cut resolution time significantly
- Coordinated moderator coverage during high-traffic periods
Head Moderator
OverProtocol
KPI ownership, team coordination
- Created internal guides standardizing support processes
- Managed community metrics using Mee6 and Statbot
- Delivered consistent support during OverScape and OverFlex launches
CS Moderator
OverProtocol
Frontline support, multi-platform moderation
- Achieved 30% improvement in average response time
- Maintained community health during 15+ hour shifts in critical periods
- Contributed operational feedback that led to promotion
Community Moderator
SM: Gold Rush
Entry-level moderation
- Built foundation in moderation standards and escalation protocols
- Learned community engagement best practices from senior team
Additional metrics and references available on request.
Core Competencies
Community Operations Expertise
Comprehensive skill set developed through hands-on experience across multiple platforms and communities.
Trust & Safety
- Scam Prevention
- User Verification
- Content Moderation
- Risk Assessment
Community Operations
- Workflow Design
- SOP Development
- Resource Allocation
- Process Optimization
Escalation Systems
- Tiered Response
- Priority Classification
- Crisis Management
- Resolution Tracking
Moderator Leadership
- Team Training
- Performance Review
- Shift Scheduling
- Quality Assurance
Support Optimization
- Response Templates
- FAQ Systems
- Ticket Management
- User Education
KPI Tracking
- Response Time
- Resolution Rate
- User Satisfaction
- Coverage Metrics
Reporting & Analytics
- Daily Reports
- Trend Analysis
- Incident Reports
- Stakeholder Updates
Conflict Resolution
- De-escalation
- Mediation
- Policy Enforcement
- User Appeals
Tools, Systems & Workflows
Operational Stack
Proficient with the essential tools and operational habits for modern community operations.
Discord
Server management, bot configuration, role systems, community coordination
Telegram
Group administration, bot integration, cross-platform coordination
X (Twitter)
Community engagement, content monitoring, brand presence management
Mee6
Moderation automation, leveling systems, custom commands, role management
Statbot
Community metrics, engagement tracking, growth analytics, KPI reporting
Shift Coverage Planning
Coordinating moderator availability and ensuring coverage continuity
Escalation Paths
Tiered response systems, priority routing, critical issue resolution
Internal Playbooks
SOPs, response templates, guides built with MOD team for streamlined support
Feedback Loops
Product/CS collaboration, shared feedback that improved operations
Notion
Knowledge bases, task management, team wikis, operational documentation
Approach
Operational Philosophy
The principles that guide my approach to community operations and moderation leadership.
Great community operations are invisible when done right. Users should feel supported, heard, and safe without ever thinking about the systems working behind the scenes.— Core Operating Principle
Community Trust
Trust is earned through consistent, fair, and transparent moderation. Every interaction is an opportunity to build confidence in the community ecosystem.
Structured Moderation
Clear processes and documented procedures ensure consistent quality regardless of who is moderating. Systems scale, individuals don't.
Communication Consistency
Users deserve predictable, professional responses. Tone, timing, and content should reflect organizational values at every touchpoint.
Scalable Support
Build systems that grow with the community. Documentation, templates, and workflows enable sustainable operations without burnout.
Calm Resolution
Heated situations require measured responses. De-escalation through empathy and clarity resolves conflicts while preserving relationships.
Measurable Quality
What gets measured gets managed. Track the metrics that matter and use data to drive continuous improvement in community health.
Get in Touch
Let's Work Together
Looking for Community Moderator / Head Mod / Community Ops roles where consistency, trust, and measurable support quality matter.
Teams that value strong communication, reliable coverage, and structured community systems.
Timezone
IST (Asia/Calcutta)
Availability
Flexible hours, 15+ hrs/day peak coverage
Ready to Elevate Your Community?
I bring structured operations, proven leadership, and a commitment to measurable results.Let's discuss how I can contribute to your community's success.
Happy to share deeper metrics (member counts, engagement rates, event outcomes, and detailed KPI reports) during the hiring process.